Online rules & regulations

Our rules & policies

How we work together to make every class count.

Last updated: April 2026

Individual classes

Joining and time management

Join class on time and state your full name when you enter the meeting.
Stick with the teacher and time slot assigned at registration.
Test your internet connection before class starts to avoid disruptions.
Attending the final exam is mandatory and cannot be rescheduled.
Classes missed without prior notice are not made up.

Behavior and focus during class

Stay focused for the full session and keep distractions out of your space.
Be patient and ask the teacher for clarification whenever you need it.
Engage actively and follow the teacher’s guidance during class.
Never attend a Zoom class while driving or moving around.
Stay seated in the same spot with your camera on so the teacher can see you.
Mute your microphone when not speaking, and dress appropriately for a learning setting.
Avoid keyboard noise during class — type in the chat if you need to communicate silently.
Do not leave the meeting or switch off your camera without letting the teacher know first.

Communication and interaction

A reliable internet connection is the student’s responsibility.
Use the WhatsApp group to receive class links and official announcements.
For questions or problems outside class hours, contact the support team directly.
Do not ask teachers for their personal phone number or email for off-platform contact.
Classes are recorded so you can watch them again in the Lougha app, and for supervision and quality checks. Short moments may be shown to the public only after faces and voices are changed so that no one can be recognised, and without names; children’s classes are never published. You can refuse at any time on WhatsApp.

Rights and policies

Tech support is available from 10:00 AM to 10:00 PM.
Our standard response time on support tickets is 72 working hours.
Tech support is not responsible for missed calls or messages on WhatsApp, Facebook or Instagram outside working hours.
If something goes wrong, let the admin team know and we will find the best solution together.
Students may pause the course once during its full duration.
You choose the teacher who suits you.
The assigned teacher may change based on availability; you may also request a change for a valid reason.
Classes missed by the student without notice are the student’s own responsibility.

Legal procedures

The institute reserves the right to take legal action against anyone who incites or shares defamatory content about Lougha on WhatsApp, Facebook, Instagram or Zoom.
For any complaint about staff conduct, write to the administration at contact@loughainstitute.com.

Group — Kids

Joining and time management

Arrive on time and confirm the child’s full name when joining the meeting.
Check the internet connection before every class.
Monthly assessments are mandatory and cannot be rescheduled.
The final exam is mandatory for every enrolled child.
Classes missed without prior notice are not made up.
Respect the weekly group schedule for the full duration of the course.

Behavior and focus during class

Stay focused for the full session and remove distractions from the study area.
Use the raise-hand button to participate and do not interrupt others.
Respect peers and the teacher; do not speak while someone else is speaking.
Be patient and ask the teacher politely whenever something is unclear.
Use polite language such as “please” and “thank you”.
Stay in a quiet space dedicated to study throughout the class.
Do not leave the meeting or switch off the camera without telling the teacher.
Keep the camera on and the microphone muted when not speaking.
Make sure the study space is clean and tidy before class starts.
Come prepared with the required books and materials.
Avoid typing on the keyboard during class — raise a hand to signal the teacher instead.
Wear appropriate, modest clothing during class.

Communication and interaction

Raise your hand before speaking, and listen carefully before answering.
For support, contact the institute via the official WhatsApp or phone line.
Do not ask the teacher for their personal phone number or email.
Parents are welcome to sit in, but should not interrupt the flow — feedback is shared after class.
The WhatsApp group is used only to receive class links and official announcements.
For any feedback or issue, talk to the admin team after class, not during it.

Rights and policies

Classes are recorded so you can watch them again in the Lougha app, and for supervision and quality checks. Short moments may be shown to the public only after faces and voices are changed so that no one can be recognised, and without names; children’s classes are never published. You can refuse at any time on WhatsApp.
If a problem arises, contact the admin team to look for a solution together.
A group change can be requested after attending at least 5 sessions, for a reasonable cause.
The first group change is free; any additional change involves an extra fee.
The institute selects the teacher; the assigned teacher may change depending on availability, and parents may also request a change.
Tech support is available from 10:00 AM to 10:00 PM, with a standard 72-hour response time.
If the teacher is absent, a make-up session is scheduled during or at the end of the course.
Groups with consistently low attendance may be merged with another group to protect learning quality.

Communication club

The institute sets the Communication Club schedule flexibly, and it may change during the term.
The club teacher may change during the term based on availability.
Missed Communication Club sessions are not made up.
The Communication Club is a free extra activity and is not counted in the tuition fees.

Legal procedures

The institute reserves the right to take legal action against anyone who shares defamatory content about Lougha on WhatsApp, Facebook, Instagram or Zoom.
For any complaint about staff conduct, write to the administration at contact@loughainstitute.com.
Feedback and questions should be addressed to the admin team after class, not during it.

Group — Adults

Joining and time management

Join on time and state your full name when you enter the class.
Test your internet connection before every class.
Monthly assessments are mandatory and cannot be rescheduled.
The final exam is mandatory for every participant.
Classes missed without prior notice are not made up.
Respect the group schedule for the full duration of the course.

Behavior and focus during class

Stay focused and keep distractions out of your space during class.
Use the raise-hand button to speak and avoid interrupting your peers.
Listen carefully to the teacher and other participants before answering.
Ask the teacher politely for clarification whenever you need it.
Use respectful language such as “please” and “thank you” in your interactions.
Stay seated in a quiet space dedicated to study throughout the class.
Keep your camera on for the full class and mute the microphone when not speaking.
Make sure the study space is clean and tidy before class starts.
Avoid anything that could distract the rest of the group.
Dress appropriately and modestly for class.
Do not leave the meeting or switch off the camera without informing the teacher.

Communication and interaction

Raise your hand before speaking and leave room for other participants.
For support, use the institute’s official channels (WhatsApp / phone).
Do not ask the teacher for their personal phone number or email for off-platform contact.
The official WhatsApp group is used only for class links and announcements.
Creating parallel WhatsApp groups outside those managed by the institute is not allowed.
Groups with consistently low attendance may be merged with another group to protect learning quality.

Rights and policies

Classes are recorded so you can watch them again in the Lougha app, and for supervision and quality checks. Short moments may be shown to the public only after faces and voices are changed so that no one can be recognised, and without names; children’s classes are never published. You can refuse at any time on WhatsApp.
If a problem arises, contact the admin team so we can find a solution.
A group change can be requested after attending at least 5 sessions, for a reasonable cause.
The first group change is free; any additional change involves an extra fee.
The institute selects the teacher; the assigned teacher may change depending on availability, and students may also request a change.
Tech support is available from 10:00 AM to 10:00 PM, with a standard 72-hour response time.
If the teacher is absent, a make-up session is scheduled during or at the end of the course.
Classes missed by the student without notice are the student’s responsibility.

Communication club

The institute sets the Communication Club schedule flexibly, and it may change during the term.
The club teacher may change during the term based on availability.
Missed Communication Club sessions are not made up.
The Communication Club is a free extra activity and is not counted in the tuition fees.

Legal procedures

The institute reserves the right to take legal action against anyone who shares defamatory content about Lougha on WhatsApp, Facebook, Instagram or Zoom.
For any complaint about staff conduct, write to the administration at contact@loughainstitute.com.
Feedback and issues should be addressed to the admin team after class, not during it.

Contact & support

For any issue, complaint, or question outside class time, contact the admin team directly.

contact@loughainstitute.com

Support

+212 621 297 799 (WhatsApp / Phone)
+212 621 943 138 (WhatsApp / Phone)
+212 521 070 707 (Phone)

These rules may be updated from time to time. The date at the top reflects the most recent revision.